Refund policy

Due to the unique nature of artwork, we do not accept returns or exchanges unless the item arrives damaged or you receive the wrong order.

If your item is damaged or incorrect, please contact us within 48 hours of delivery at store.mayasgallery@gmail.com with your order number, a description of the issue, and clear photos of the item and packaging. We strongly recommend recording the unboxing process, as this will help us process any claims efficiently.

If your return is accepted, we will provide a return shipping label and instructions. Items sent back without prior approval will not be accepted.

For any questions regarding returns, please contact us at store.mayasgallery@gmail.com.

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Refunds

Once we receive and inspect your return, we will notify you about the approval status. If approved, a refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at store.mayasgallery@gmail.com.

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Exchanges

We do not offer exchanges unless the item arrives damaged or incorrect. If you would like a different item, please place a new order.

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Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.

We appreciate your understanding and support of independent artists.